Privacy Policy
Important Information and who we are
Who we are
Scope of this Policy
This Privacy Policy applies to personal data collected through:
- our website;
- orders placed online, by phone, WhatsApp, social media, email, or in person;
- newsletter sign-ups and marketing subscriptions;
- customer support enquiries;
- promotions, surveys, and competitions; and
- any other interactions you have with Plants Factory.
This website is not intended for children, and we do not knowingly collect personal data from children.
The personal data we collect
“Personal data” means information that identifies you or could reasonably be used to identify you.
Depending on how you interact with us, we may collect the following categories of personal data:
Identity Data
This may include:
your name;
username or account name;
title.
Contact Data
This may include:
billing address;
delivery address;
email address;
telephone number;
WhatsApp number.
Transaction Data
This may include:
details of products ordered;
order history;
payment status;
delivery details;
refund and return details.
Payment Data
Payments made through our website are usually processed by third-party payment providers. We do not ordinarily store full card details on our own servers. We may receive limited payment-related information such as:
payment method;
payment status;
partial masked payment information;
transaction reference numbers.
Technical Data
This may include:
IP address;
browser type and version;
device type;
time zone setting;
operating system;
referring pages;
website usage and navigation data.
Profile and Account Data
This may include:
login details;
wishlist or cart activity;
purchase preferences;
account settings;
feedback and survey responses.
Marketing and Communications Data
This may include:
your preferences for receiving marketing from us;
communication history;
responses to campaigns, emails, SMS, or WhatsApp messages.
We do not intentionally collect sensitive personal data unless it is necessary for a specific request and permitted by law.
How we collect your personal data
We collect personal data in different ways, including:
Direct interactions
You may provide your personal data when you:
place an order;
create an account;
contact us by email, phone, WhatsApp, social media, or website form;
subscribe to our newsletter;
request marketing communications;
submit a review, enquiry, or complaint;
participate in a survey, giveaway, or promotion.
Automated technologies
When you use our website, we may automatically collect Technical Data using cookies, pixels, server logs, and similar technologies.
Third parties
We may receive personal data from third parties such as:
payment service providers;
delivery and logistics companies;
website analytics providers;
advertising and social media platforms;
ecommerce, CRM, and email marketing tools.
How we use your personal data
We use your personal data only where we have a valid reason to do so, including to:
- process and fulfil your orders;
- arrange delivery, installation, or customer service;
- manage payments, refunds, returns, and exchanges;
- create and manage your online account;
- communicate with you about your order or enquiry;
- improve our website, products, and customer experience;
- send service messages and transactional updates;
- send marketing communications where permitted and in line with your preferences;
- detect, prevent, or investigate fraud, abuse, or security issues;
comply with legal, regulatory, tax, and accounting obligations;
establish, exercise, or defend legal claims.
Marketing communications
We may send you marketing communications about our products, offers, services, and updates where:
- you have subscribed;
- you have requested information from us; or
- we are otherwise permitted to do so under applicable law.
You can opt out of marketing at any time by:
- clicking the unsubscribe link in our emails;
- replying “stop” where applicable; or
- contacting us directly.
We do not sell your personal data to third parties for their own marketing purposes.
Cookies and similar technologies
Our website may use cookies and similar technologies to:
- keep the website functioning properly;
- remember your preferences;
- understand website traffic and usage;
- improve performance;
- support advertising and remarketing.
You can control cookies through your browser settings and, where applicable, through our cookie banner or preference tool. Disabling certain cookies may affect website functionality.
Sharing your personal data
We may share your personal data with trusted third parties where reasonably necessary, including:
- payment gateways and payment processors;
- courier, delivery, and logistics providers;
- website hosting and ecommerce platform providers;
- IT, analytics, CRM, and marketing service providers;
- professional advisers such as lawyers, auditors, and accountants;
- regulators, authorities, courts, or law enforcement where required.
We require service providers to process personal data only for authorised purposes and to apply appropriate security measures.
International transfers
Data security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
Although we take reasonable security precautions, no system or transmission over the internet can be guaranteed to be completely secure. You should also take care in protecting your account credentials and devices.
Data retention
We keep your personal data only for as long as reasonably necessary for the purposes described in this Policy, including:
- fulfilling orders and providing customer support;
- maintaining accounting, tax, and business records;
- resolving disputes and complaints;
- meeting legal and regulatory obligations.
When personal data is no longer required, we may delete it, anonymise it, or securely store it only for lawful recordkeeping purposes.
Your rights
Subject to applicable law, you may have rights in relation to your personal data, including the right to:
- request access to your personal data;
- request correction of inaccurate or incomplete data;
- request deletion of your personal data in certain circumstances;
- request restriction of processing in certain circumstances;
- object to certain processing activities;
- withdraw consent where processing is based on consent.
The UAE Personal Data Protection Law gives individuals rights including the ability to request correction of inaccurate data and to restrict or stop certain processing.
To exercise any of your rights, please contact us using the contact details in section 1. We may need to verify your identity before processing your request.
Third-party links and services
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, or data practices. The updated version will be posted on this page with a revised “Last updated” date.
Contact us
If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of personal data, please contact:
Plants Factory
Plants Factory Flowers L.L.C
Deerfields Mall, Al Shahama, Abu Dhabi, United Arab Emirates
Email: info@plantsfactory.ae
Phone: +971 2 635 2934
